Terms & Condition

1. Your Agreement


1.1 This website www.collectyourticket.com is operated by Collectyourticket Technology LLC, a UAE incorporated company. Please read these terms of use (“this Terms of Use”) carefully before using the collectyourticket and the services offered by collectyourticket, its affiliated companies (together, “Collectyourticket”) or the third-party operators (the “Operator”) through the CYT (the “Services”). “You” and “your” when used in this Terms of Use includes (1) any person who accesses the CYT and (2) persons for whom you purchase the Services.


2. Change of Terms of Use


2.1 CYT’s Modifications

2.1.1 CYT reserves the right, at its sole discretion, to change or modify any part of this Terms of Use at any time without prior notice. You should visit this page periodically to review the current Terms of Use to which you are bound. If CYT changes or modifies this Terms of Use, CYT will post the changes to or modifications of this Terms of Use on this page and will indicate at the bottom of this page the date on which this Terms of Use was last revised.

2.1.2 Your continued use of the CYT after any such changes or modifications constitutes your acceptance of the revised Terms of Use. If you do not agree to abide by the revised Terms of Use, do not use or access or continue to use or access the CYT and/or the Services. It is your responsibility to regularly check the CYT to ascertain if there are any changes to this Terms of Use and to review such changes.

2.1.3 In addition, when using the Services, you shall be subject to any additional terms applicable to such Services that may be posted on the page relating to such Services from time to time and the privacy policy adopted by CYT from time to time (“the Privacy Policy”). All such terms are hereby expressly incorporated by reference in this Terms of Use.


3. Access and Use of the Services


3.1 Ownership of Content

3.1.1 CYT, the domain name (www.collectyourticket.com), subdomains, features, contents and application services (including without limitation to any mobile application services) offered periodically by CYT in connection therewith are owned and operated by CYT


3.2 Provision and Accessibility of Services

3.2.1 Subject to this Terms of Use, CYT may either offer to provide the Services by itself or on behalf of the Operators, as described in further detail on the CYT. The Services that have been selected by you on the CYT Platform are solely for your own use, and not for the use or benefit of any third party. The term "Services" includes but is not limited to the use of the CYT Platform, any Services offered by CYT by itself or on behalf of the Operators on the CYT Platform. CYT may change, suspend or discontinue any Services at any time, including the availability of any feature, database, or content. CYT may also impose limits or conditions on certain Services or restrict your access to any part or all of the Services without notice or liability.

3.2.2 CYT does not guarantee that the Services will always be available or uninterrupted. CYT will not be liable to you if for any reason the Services are unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to the Services. You are also responsible for ensuring that all persons who access the Services through Internet connection are aware of this Terms of Use and other applicable terms and conditions for the Services and that they comply with them.

3.2.3 If you link to the CYT Platform, CYT may revoke your rights to link at any time, at CYT’s sole discretion. CYT reserves the right to require prior written consent before linking to the CYT Platform.


4. User Submissions


4.1 Uploading of Information

4.1.1 In the course of accessing the CYT Platform or using the Services, you may provide information that may be used by CYT and/or the Operators in connection with the Services and which may be visible to other users of the CYT Platform. You understand that by posting information or content on the CYT Platform or otherwise providing content, materials or information to CYT and/or the Operators in connection with the Services (“User Submissions”): (a) You hereby grant to CYT and the Operators a non-exclusive, worldwide, royalty free, perpetual, irrevocable, sub-licensable and transferable right to use and fully exploit such User Submissions, including all related intellectual property rights subsisted thereon, in connection with providing the Services and operating the CYT Platform and CYT’s business, including but not limited to the promotion and redistribution of part or all of the Services and derivative works thereof in any media formats and through any media channels; (b) You agree and authorize CYT to use your personal data in accordance with the Privacy Policy in effect from time to time; (c) You hereby grant each user of the CYT Platform a non-exclusive license to access your User Submissions through the CYT Platform, and to use, modify, reproduce, distribute, prepare derivative works of, display and perform such User Submissions as permitted through the functionality of the CYT Platform and under this Terms of Use; (d) You acknowledge and agree that CYT retains the right to reformat, modify, create derivative works of, excerpt, and translate any User Submissions submitted by you. For clarity, the foregoing license grant to CYT does not affect your ownership of or right to grant additional non-exclusive licenses to the material in the User Submissions, unless otherwise agreed in writing; (e) You hereby represent and warrant that any content in your User Submission (including but not limited to text, graphics and photographs) do not infringe any applicable laws, regulations or any third party rights; and (f) That all the User Submissions publicly posted or privately transmitted through the CYT Platform is the sole responsibility of you and that CYT will not be liable for any errors or omissions in any content.


5. Registration and Security


5.1 Opening of the CYT Account

5.1.1 In the course of using the Services, you may be required to open and maintain an account with CYT (“CYT Account”).


5.2 Provision of Personal Information

5.2.1 As a condition to using some aspects of the Services, you may be required to register with CYT and select a password and user name (“CYT User ID”). If you are accessing the Services through a Third Party Website or service, CYT may require that your CYT User ID be the same as your user name for such Third Party Website or service.

5.2.2 You shall provide CYT with accurate, complete, and updated registration information. Failure to do so shall constitute a breach of this Terms of Use, which may result in immediate termination of your CYT Account.

5.2.3 You represent that you shall not: (a) Select or use as a CYT User ID a name of another person with the intent to impersonate that person, or (b) Use as a CYT User ID a name subject to any rights of a person other than you without appropriate authorization.

5.2.4 CYT reserves the right to refuse registration of or to cancel a CYT Account at its sole discretion. You shall be responsible for maintaining the confidentiality of your password.


6. Refund and Cancellation policy


6.1 Booking Confirmation

6.1.1 Certain Services are stated to be subject to instant confirmation. Other than these Services, any required time for confirmation as stated on the CYT Platform is solely for reference only. The actual time required for confirmation may vary.


6.2 Purchase and Use of the Vouchers

6.2.1 Through the CYT Platform, you may purchase vouchers from CYT for the Services (“Vouchers”) offered by the Operators in the various destinations. Subject to the policy of the relevant Operator, you will receive an email confirmation of your purchase that will contain a Voucher confirmation number (“Confirmation Number”) and a printable version of your Voucher.

6.2.2 In order to use your Voucher, you must appear in person at the meeting point designated by the relevant Operator on time, and present such documents and/or information as may be required by the Operator, that may include your Confirmation Number and/or your printed Voucher. If you fail to appear on time or to provide the required documents or information, no refunds will be granted.

6.2.3 An Operator may also require you to provide an identification document bearing your photo in order to use your Voucher. Neither CYT nor the Operator is responsible for lost, destroyed, or stolen Vouchers or Confirmation Numbers. Vouchers will be void if the relevant Services to be provided are prohibited by law. If you attempt to use a Voucher in an unlawful manner (e.g., you attempt to use a Voucher for wine tasting when you are under the legal age to do so), the respective Operator may refuse to accept your Voucher, and no refunds will be granted.


6.3 Terms of the Vouchers

6.3.1 The Terms of Use for each Voucher may vary amongst Operators and any restrictions that apply to the use of such Voucher, including but not limited to a minimum age requirement, will be conveyed to you at the time of purchase on the CYT Platform.

6.3.2 Vouchers are admission tickets to one-time events ('Events'): the date(s) on which a Voucher can be used will be stated on the Voucher. If you do not use your Vouchers on or by the date(s) noted on such Vouchers, except as expressly set forth therein, no refunds will be granted.


6.4 Cancelation of Vouchers

6.4.1 You may cancel your Voucher by contacting CYT customer service within the cancelation period, as stated at the time of purchase on the CYT Platform. Cancelation windows vary on a case-by-case basis. A Voucher canceled with the required notice will be refunded in full to the credit card you used to purchase such Voucher.

6.4.2 The Operator, not CYT, is the offeror of the Services for the Events, to which the Vouchers correspond, and is solely responsible for accepting or rejecting any Voucher you purchase, as related to all such Services.

6.4.3 Please directly consult with the Operator if you have any inquiries or complaints in respect of the Service you received in connection with your Voucher. Except as expressly set forth herein, all fees paid for Vouchers are non-refundable. Prices quoted for Vouchers are in the currency stated on the CYT Platform at the time prior to purchase.

6.4.4 If an Event for which you have purchased a Voucher is canceled by the Operator, CYT will notify you as soon as reasonably practicable and will process a full refund to the credit card you used to purchase such Voucher.


6.5 Required Assistance

6.5.1 If you attempt to use a Voucher in accordance with this Terms of Use and the additional terms and conditions applicable to such Voucher and you are unable to do so (due to the fault of the Operator or otherwise), please contact CYT at [email protected], and CYT will try to liaise with the Operator for an appropriate remedy.


6.6 Additional Charges

6.6.1 CYT reserves the right to require payment of fees or charges for any Services offered by CYT. You shall pay all applicable fees or charges, as described on the CYT Platform in connection with such Services selected by you.


6.7 Modifications to Charges

6.7.1 CYT reserves the right to change its price list for fees or charges at any time, upon notice to you, which may be sent to you by email or posted on the CYT Platform. Your use, or continued use, of the Services offered by CYT following such notification constitutes your acceptance of any new or revised fees or charges.


6.8 CYT’s Rights and Obligations

6.8.1 CYT reserves the right to deny and cancel bookings or purchases of any Services that are deemed in violation of this policy. Such a determination is at CYT’s sole discretion.

6.8.2 CYT intends to offer or procure the Operators to offer the Services to you at the best price available on the market. You acknowledge and agree that all taxes and additional fees for particular Services that may be payable for using the Services are expressly excluded in determining the best price.

6.8.3 Whilst the Operators are required to provide CYT with accurate and updated prices of the Services on the CYT Platform, CYT cannot guarantee that all prices for the Services provided by the Operators are accurate and updated at all times.


6.9 The above terms and conditions & return policies are appliable to all CYT users worldwide.


7. Payment 


7.1 Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the United Arab Emirates

7.2 United Arab Emirates is our country of domicile” and stipulates that the* governing law is the local law.

7.3 Customers using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

7.4 We accept payments online using Visa and MasterCard credit/debit cards in AED.

7.5 The cardholder must retain a copy of transaction records and Merchant policies and rules


8. PayPal Checkout Service Fee Terms and Conditions


8.1 Service Fee: A service fee of 4 percent will be charged on the total transaction amount when using PayPal for payment on the Company's platform. This fee is applied to cover processing, administrative, and other associated costs.

8.2 By proceeding with a PayPal transaction on the Company's platform, the Customer acknowledges that they have read, understood, and agreed to abide by these Terms and Conditions.If you do not agree to these Terms, you are advised to choose alternative payment methods provided by the Company

8.3 Modification of Terms: The Company retains the right to modify, amend, or terminate these Terms at any time. Customers will be informed of any changes through the Company's platform.

8.4 Payment Methods: Customers have the option to use other payment methods, such as credit and debit cards, without incurring the PayPal service fee.



9. Passports, Visas, Documents, Licenses & Insurances


9.1 Your Responsibilities

9.1.1 It is the responsibility of all passengers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.

9.1.2 As visa and health requirements are subject to changes without notice, CYT recommends that you verify health and visa requirements with the appropriate consulate prior to departure.

9.1.3 You acknowledge that some Operators may require you to adhere to local policies and furnish the necessary documents and/or licenses as a prerequisite to using and/or participating in the Services they offer.

9.1.4 CYT strongly recommends that you purchase a comprehensive travel insurance policy prior to departure.