1. Your Agreement
2.1 CYT’s Modifications
3. Access and Use of the Services
3.1 Ownership of Content
3.1.1 CYT, the domain name (www.collectyourticket.com), subdomains, features, contents and application services (including without limitation to any mobile application services) offered periodically by CYT in connection therewith are owned and operated by CYT
3.2 Provision and Accessibility of Services
3.2.3 If you link to the CYT Platform, CYT may revoke your rights to link at any time, at CYT’s sole discretion. CYT reserves the right to require prior written consent before linking to the CYT Platform.
4. User Submissions
4.1 Uploading of Information
5. Registration and Security
5.1 Opening of the CYT Account
5.1.1 In the course of using the Services, you may be required to open and maintain an account with CYT (“CYT Account”).
5.2 Provision of Personal Information
5.2.1 As a condition to using some aspects of the Services, you may be required to register with CYT and select a password and user name (“CYT User ID”). If you are accessing the Services through a Third Party Website or service, CYT may require that your CYT User ID be the same as your user name for such Third Party Website or service.
5.2.3 You represent that you shall not: (a) Select or use as a CYT User ID a name of another person with the intent to impersonate that person, or (b) Use as a CYT User ID a name subject to any rights of a person other than you without appropriate authorization.
5.2.4 CYT reserves the right to refuse registration of or to cancel a CYT Account at its sole discretion. You shall be responsible for maintaining the confidentiality of your password.
6. Refund and Cancellation policy
6.1 Booking Confirmation
6.1.1 Certain Services are stated to be subject to instant confirmation. Other than these Services, any required time for confirmation as stated on the CYT Platform is solely for reference only. The actual time required for confirmation may vary.
6.2 Purchase and Use of the Vouchers
6.2.1 Through the CYT Platform, you may purchase vouchers from CYT for the Services (“Vouchers”) offered by the Operators in the various destinations. Subject to the policy of the relevant Operator, you will receive an email confirmation of your purchase that will contain a Voucher confirmation number (“Confirmation Number”) and a printable version of your Voucher.
6.2.2 In order to use your Voucher, you must appear in person at the meeting point designated by the relevant Operator on time, and present such documents and/or information as may be required by the Operator, that may include your Confirmation Number and/or your printed Voucher. If you fail to appear on time or to provide the required documents or information, no refunds will be granted.
6.2.3 An Operator may also require you to provide an identification document bearing your photo in order to use your Voucher. Neither CYT nor the Operator is responsible for lost, destroyed, or stolen Vouchers or Confirmation Numbers. Vouchers will be void if the relevant Services to be provided are prohibited by law. If you attempt to use a Voucher in an unlawful manner (e.g., you attempt to use a Voucher for wine tasting when you are under the legal age to do so), the respective Operator may refuse to accept your Voucher, and no refunds will be granted.
6.3 Terms of the Vouchers
6.3.2 Vouchers are admission tickets to one-time events ('Events'): the date(s) on which a Voucher can be used will be stated on the Voucher. If you do not use your Vouchers on or by the date(s) noted on such Vouchers, except as expressly set forth therein, no refunds will be granted.
6.4 Cancelation of Vouchers
6.4.1 You may cancel your Voucher by contacting CYT customer service within the cancelation period, as stated at the time of purchase on the CYT Platform. Cancelation windows vary on a case-by-case basis. A Voucher canceled with the required notice will be refunded in full to the credit card you used to purchase such Voucher.
6.4.2 The Operator, not CYT, is the offeror of the Services for the Events, to which the Vouchers correspond, and is solely responsible for accepting or rejecting any Voucher you purchase, as related to all such Services.
6.4.3 Please directly consult with the Operator if you have any inquiries or complaints in respect of the Service you received in connection with your Voucher. Except as expressly set forth herein, all fees paid for Vouchers are non-refundable. Prices quoted for Vouchers are in the currency stated on the CYT Platform at the time prior to purchase.
6.4.4 If an Event for which you have purchased a Voucher is canceled by the Operator, CYT will notify you as soon as reasonably practicable and will process a full refund to the credit card you used to purchase such Voucher.
6.5 Required Assistance
6.6 Additional Charges
6.6.1 CYT reserves the right to require payment of fees or charges for any Services offered by CYT. You shall pay all applicable fees or charges, as described on the CYT Platform in connection with such Services selected by you.
6.7 Modifications to Charges
6.7.1 CYT reserves the right to change its price list for fees or charges at any time, upon notice to you, which may be sent to you by email or posted on the CYT Platform. Your use, or continued use, of the Services offered by CYT following such notification constitutes your acceptance of any new or revised fees or charges.
6.8 CYT’s Rights and Obligations
6.8.1 CYT reserves the right to deny and cancel bookings or purchases of any Services that are deemed in violation of this policy. Such a determination is at CYT’s sole discretion.
6.8.2 CYT intends to offer or procure the Operators to offer the Services to you at the best price available on the market. You acknowledge and agree that all taxes and additional fees for particular Services that may be payable for using the Services are expressly excluded in determining the best price.
6.8.3 Whilst the Operators are required to provide CYT with accurate and updated prices of the Services on the CYT Platform, CYT cannot guarantee that all prices for the Services provided by the Operators are accurate and updated at all times.
6.9 The above terms and conditions & return policies are appliable to all CYT users worldwide.
7.1 Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the United Arab Emirates
7.2 United Arab Emirates is our country of domicile” and stipulates that the* governing law is the local law.
7.3 Customers using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
7.4 We accept payments online using Visa and MasterCard credit/debit cards in AED.
7.5 The cardholder must retain a copy of transaction records and Merchant policies and rules
8. Passports, Visas, Documents, Licenses & Insurances
8.1 Your Responsibilities
8.1.1 It is the responsibility of all passengers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.
8.1.2 As visa and health requirements are subject to changes without notice, CYT recommends that you verify health and visa requirements with the appropriate consulate prior to departure.
8.1.3 You acknowledge that some Operators may require you to adhere to local policies and furnish the necessary documents and/or licenses as a prerequisite to using and/or participating in the Services they offer.
8.1.4 CYT strongly recommends that you purchase a comprehensive travel insurance policy prior to departure.